FAQ

1. How do I register for your workshops?

On line: click on “ON-CAMPUS WORKSHOPS”, select the category of your choice,  then click on the “TITLE” of the workshop you wish to register for and follow the instructions. Make sure you provide all the requested information. Once your on-line registration is completed, you’ll receive, shortly after, the official confirmation of your registration by e-mail. If it’s not the case, contact us: 613-562-5802 or sfp-pts@uottawa.ca.
 
By fax: download the Registration form. Fill out the form and return it by fax at 613-562-5947. Within three days you should receive the official confirmation of your registration by email. If it’s not the case, contact us: 613-562-5802 or sfp-pts@uottawa.ca.

IMPORTANT: the official Registration Confirmation contains all the information regarding your registration to the workshop offered at the University of Ottawa (location, schedule, parking, cancellation and deferral policy, etc.).

2. What payment methods do you accept?

Credit Card:  on-line or by fax by choosing the option “Credit card” and by providing the information requested. Once your registration is completed, you will receive your Registration Confirmation (PDF format). You (or your employer) will also receive the paid Invoice for the registration fee.

Cheques: on-line or by fax by choosing the option “Invoice Me” and by providing the information requested. Once your registration is completed, you will receive your Registration Confirmation (PDF format) by email. You (or your employer) will also receive by email the Invoice (PDF format) for the payment of the registration fee.

Please send your cheque, payable to the Professional Training Service, to the following address: Professional Training Service, University of Ottawa, 139 Louis Pasteur Street, Suite 274, Ottawa (ON) K1N 6N5. Make sure the invoice number is written on your cheque.

3. Can I cancel or defer my registration?

Yes, under certain conditions and according to our cancellation and deferral policy. For all the details, go to Administrative Information.

4. Where are the workshops held?

Unless otherwise specified, the workshops are held at 139 Louis Pasteur Street on the University campus or at 1 Nicholas Street just two steps from the Rideau Centre. Location and schedule are indicated on your Registration Confirmation. If you don’t know how to get to your classroom, consult the Campus Map. 

5. Is public transportation a good option?

Absolutely. 139 Louis Pasteur Street is less than 100 meters from the OC Transpo Transitway Campus Station. Consult the Campus Map. 

1 Nicholas Street is a block away from Rideau Street and from major OC Transpo and STO bus routes. The OC Transpo Transitway Rideau Centre Station is a few minutes walk from the training site. Consult the Campus Map. 

6. What about paid parking?

For workshops offered at 139 Louis Pasteur Street, two paid parking facilities are available:

1. Brooks Garage, 100 Thomas More (cash, VISA or MasterCard). No in and out privileges.
2. Mann Garage, 33 Mann (coins, VISA or MasterCard)

Fee: $12/day (2008-09). Parking fees are subject to change without notice. To locate the parking facilities, consult the Campus Map. 

For workshops offered at 1 Nicholas Street, a few parking facilities are available nearby, including the one at the Rideau Centre. To locate the parking facilities, consult the Campus Map. 

Fee: between $10 and $18/day (2008-09). Parking fees are subject to change without notice.

 7. What should I bring with me to the training workshop?

Bring writing material: a pen, a pencil, paper, a note pad...whatever you prefer! The workbook is provided.

8. Are there any breaks during the workshops?

Yes. If a workshop lasts all day (from 9:00 to 16:00), there is a 15-minute break in the morning and in the afternoon. There is also a one-hour lunch break at noon. In the case of a half-day workshop (from 8:30 to 12:30), there is one 15 minute break.

9. Are refreshments served?

Coffee, juices, yogurts, croissants, muffins and assorted pastries are offered free of charge. Think green! Reduce the amount of garbage by bringing your own coffee/tea cup. If it’s impossible for you to do so, disposable cups will be available. 

10. Should I bring a lunch?

Yes, if you wish. A refrigerator is at your disposal in rooms 273 and 284. You can eat your lunch in the classroom or, if the weather permits, by the Rideau Canal! You can also choose to eat in one of the many restaurants on or around the campus. A list of restaurants is posted in the classrooms.

11. Are there any pre-requisites to qualify for your workshops?

For some writing skills workshops it is recommended that participants have adequate linguistic skills. If need be, we highly recommend that you take our short, on-line test to find out which workshop best suits your needs. If you have questions or if you would like more information, contact us: 613-562-5802 or sfp-pts@uottawa.ca.

12. Do workshop participants have homework to do?

Some instructors hand out exercises to be completed during class time or at home, but only for the purpose of facilitating the assimilation of new skills. These exercises, like the training itself, are not graded.

13. Will I receive a certification of attendance at the end of a training workshop?
 
You will be given a Certificate of Participation from the University of Ottawa attesting to the number of hours of training received.

14. What are your business hours?

Regular hours are 8:45 to 17:00 Monday to Friday, from September to May. Summer hours (June, July August) are 8:45 to 16:00.

15. Can your training programs be offered EXCLUSIVELY to a group of employees?

Of course! Our training programs listed on our Web site and in our brochure are available as described or can be modified to meet your organization’s unique requirements. If you have a specific type of training in mind that does not appear on our Web site or in our brochure, we can work with you to set it up. Our customized workshops are available in a range of formats including half-day, full-day or multi-day sessions.

16. When is in-house training a desirable option?

• When your training needs allow you to regroup six employees or more and when one of our program meets your objectives
• When you want to have a training program customized to the specific needs of your employees and have hands-on exercises based on real situations drawn from their own work
• When you want the training to be offered in your own facilities or in any other location of your choice

To discuss your training requirements and how we can help you achieve your objectives, contact one of our training advisers: 613-562-5802 or sfp-pts@uottawa.ca